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Our Store Policies

Delivery Service

We founded DION Charity Marketplace Online with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Everything you need to know 

What is your return policy?

Our items are sold as shown in pictures as best as possible.

Since many of our items are preloved and used, they may have signs of wear and tear therefore at DION Charity Marketplace we try our best to capture the true nature of the item by providing you with a detailed description and condition of the item. We encourage our shoppers to inspect the items carefully.

Unfortunately we have a no returns policy and cannot give a replacement if you change your mind.

Where do you ship to?

We ship only to Australia.

Delivery times

In Western Australia it will take up to 2 to 4 business days for your item to be received and interstate it will take up to 3 to 6 business days depending on origin and location.

Dispatching times may vary once order is placed.

Shipping rate

Standard rate of shipping starts at $10 and will be calculated at the checkout.

What are the payment options?

We can only accept debit or credit card payments.

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